We are happy to announce that we are almost fully caught up! Nearly all orders have been shipped via Canada Post or have had labels requested through alternate couriers. Tracking updates will be sent out over the weekend, and we’ll be putting the final touches on everything by Monday. For any remaining issues, such as lost packages, we will be reaching out to resolve them. We truly appreciate your patience during this challenging time.
Additionally, we are aware of some FedEx orders from 12/14 that may show tracking stuck at the “label created” status. These tracking numbers are slowly updating with expected delivery dates, so please allow some extra time for updates. If your order is still showing this, please contact our customer service team, and we’ll investigate and resolve the issue.
PLEASE NOTE:
We sincerely apologize for the issues some customers may be encountering with your order. Due to the Canada Post strike, we faced significant disruptions, and even after switching to alternative couriers, they too became backlogged with the high volume of shipments. As a result, many orders have been delayed or, in some cases, lost.
Please rest assured that we are replacing any missing orders. To avoid further delays, all new orders, including replacements, are now being shipped via FedEx 2-day service. However, FedEx cannot deliver to PO Boxes or certain restricted areas. We’ve contacted customers affected by this to arrange alternative shipping addresses. With the added volume from Black Friday and Cyber Monday, we are also dealing with a backlog of missing orders, Canada Post replacements, and customer service inquiries.
We deeply regret the confusion and inconvenience this has caused and appreciate your patience as we work to resolve everything and return to normal operations.
We’re happy to announce that we’re fully caught up on shipping orders, despite the ongoing challenges caused by the Canada Post strike. Thanks to our trusted courier partners, including Canpar, FedEx, UPS, and Purolator, all backlogged orders have been successfully shipped.
For any orders with special circumstances, our Customer Service team will reach out to provide updates directly.
Please note there may be a slight delay in receiving your tracking numbers as we work through the process of manually updating your orders.
We appreciate your patience and understanding as we ensure everyone’s packages are on their way!
Thank you for your continued support.
Even more packages have been successfully sent out. We’ve been able to process all the back-logged orders including re-processing and re-shipping any orders that were originally to be sent out via Canada Post. We will be back on track within the week – please bare with us as we manually update order statuses and tracking numbers in the coming days.
We thank you for your patience!
We’re thrilled to share that our shipping services are back on track, despite the ongoing Canada Post labor negotiations. To maintain swift and reliable deliveries, we’ve teamed up with trusted couriers like UPS, Purolator, FedEx, and more for all new orders.
Please be aware that due to the Canada Post strike, we’re unable to ship to PO Boxes at this time. If your order is delayed with Canada Post, don’t worry—reach out to us, and we’ll gladly arrange for your package to be reshipped using an alternate courier.
Have questions or need assistance? Contact us anytime at [email protected] or via our live chat feature. We’re always here to assist you!
Thank you for your patience and unwavering support!
We’ll keep processing and preparing your orders as normal, but please be aware that packages will stay at our warehouse until Canada Post restarts operations and accepts shipments.
Your order will be shipped promptly once Canada Post resumes operations.
In the mean time, we are looking into alternative shipping options to ensure your packages reach you in a timely manner despite these unforeseen circumstances.
We appreciate your patience during the strike and are dedicated to ensuring your order reaches you as soon as services restart.
We appreciate your patience and loyalty during the Canada Post strike, so we’re excited to offer you a special reward:
Your Cashback Rewards will be added right after your order is completed and can be used as a discount on future purchases or saved for later shopping!”
We want to keep you in the loop about how things are going with your orders. While we’re still processing and preparing everything as usual, there will be a delay in shipping until Canada Post is back up and running.
We totally understand this might be a bit frustrating, and we truly appreciate your understanding while we work through this. If you have any questions or just want to chat, feel free to reach out to us via email at [email protected] or use our live chat.
Thanks so much for your continued support!
Cheers,
The Green Society Family
