Update: October 15, 2025

Since October 11, CUPW members have ended their national strike after another unsuccessful round of negotiations with the government. They’ve shifted to a rotational strike, which has allowed parcels to start moving again and help clear the massive backlog that’s built up over the past few weeks.

This means that any packages previously stuck in limbo with Canada Post will gradually begin shipping out again. We’re hopeful that most delayed parcels will reach customers over the next week or two.

That said, due to the ongoing uncertainty, we’ll be holding off on issuing replacements or refunds until Canada Post confirms the status of these affected shipments. Once the backlog clears and service stabilizes, we’ll begin reviewing any outstanding orders and contact customers directly where a replacement or refund is necessary.

Additionally, we’ll be on standby with Canada Post for at least one full week — meaning no new orders will be shipped through them during this time. This is simply to ensure no new packages get caught in the backlog while they work through the surge in volume.

For customers whose orders couldn’t be shipped via alternate couriers (such as those with PO Box addresses or unserviceable areas), we’ll begin sending those out starting Monday, October 20. We truly appreciate everyone’s patience — this wasn’t an easy decision, but we felt it was the most responsible one to ensure the safe and successful delivery of your orders. We don’t want to see any more parcels getting stuck in limbo, and wanted to give Canada Post a little extra time to clear out their backlog.

Thank you again for your understanding and support while we continue navigating these challenges. We’ll post another update as soon as Canada Post operations stabilize and regular shipping resumes.

Update: October 7, 2025

We’ve received feedback about confusion surrounding tracking numbers for orders shipped via Sendle. Currently, Sendle’s tracking links don’t clearly show whether your package is being handled by CanPar or ICS, which we understand can be concerning—especially for those who aren’t familiar with the delivery habits of either courier.

To improve transparency, we’ll now be manually updating tracking information to show which courier your order is being sent with. This change will begin October 8, and while it helps provide more clarity, please note it may cause minor additional delays as it adds another manual step to our already limited fulfillment process.

Here’s what your updated tracking information will look like:

  • You’ll now see two “Shipment Trackings” listed in your tracking email or when you view your order under “My Account”.

  • The first will be the default Sendle tracking number, which includes a Sendle reference code.

  • The second will be the manually added entry showing whether your order was sent via ICS or CanPar through Sendle.

While the tracking number itself will still be the same Sendle reference code, this update should make it easier to identify which courier is handling your shipment and provide more peace of mind.

Additionally, please be aware that Sendle’s default delivery option is “Authority to Leave”, meaning couriers may drop off packages without requiring a signature. If you live in an apartment or shared residence and prefer your delivery to be handed directly to you or left at a local Sendle affiliate for pickup, please leave “NO AUTHORITY TO LEAVE” in your order notes at checkout. We are currently working on incorporating this as an option at check-out to make things more smooth.

We truly appreciate your patience and understanding as we continue adapting to the Canada Post strike and making sure your orders are delivered as smoothly as possible.

Update: September 26, 2025

Starting today, we’ll be using Sendle, a shipping service that works with multiple courier partners (including CanPar, ICS, Purolator, and others) to find the most optimal delivery options for your area. This gives us more flexibility while Canada Post is down and helps keep packages moving.

As a precaution, we’ll only be processing about 50-100 orders per day through Sendle. With hundreds (if not thousands) of Canadian businesses now shifting to smaller courier services, we know these companies will be under significant strain and may face delays. To avoid the issues we saw last year with lost packages and extreme wait times, we’re taking a cautious approach. This way, we can maintain reliability and make sure orders get to you as smoothly as possible.

Tracking numbers will still be provided once your order is completed. These will appear as a 7-digit code. If the embedded tracking link does not work, you can manually enter your code here: https://try.sendle.com/en-ca/tracking.

Please note that there are areas not covered by Sendle or its courier partners. These include:

  • International addresses

  • Airports

  • PO Boxes & mailboxes requiring key access

  • Post Offices

  • Domestic military or diplomatic addresses

Unfortunately, these areas are also not covered by other alternative couriers. If you fall into one of these categories, please order at your own discretion.

Thanks for your patience and understanding while we adapt to this situation — we’ll continue to update you as things develop. Please feel free to reach out to us at support@greensociety.cc if you have any questions or want to chat!

Update: September 25, 2025

Important Shipping Update – Canada Post Strike

As many of you may have seen in the news, Canada Post has entered a sudden and unexpected strike. Unfortunately, this has an immediate impact on our ability to ship out orders, as Canada Post has been one of our primary carriers across the country.

We want to be transparent with you about how this affects your orders:

  • Orders will still be accepted as usual through our website.

  • However, until we secure alternative courier options, shipments will be paused. Your order will be held safely in our system and will ship as soon as we’re able to get packages moving again.

  • We are already in the process of working with alternative couriers to minimize disruption. Our priority is to keep deliveries moving quickly and reliably.

In the meantime, some customers may experience delays in receiving their packages due to the current strike. We know how frustrating this is, and we’re doing everything possible to ensure that your orders don’t get stuck in limbo.

This situation is evolving quickly, and we’re monitoring it closely. In a worst-case scenario, some areas may be temporarily marked as “Dry Zones” if alternate couriers are unable to service them (as many routes are normally transferred back to Canada Post). If this becomes the case, we will keep you informed right away.

We’re committed to transparency, so you’ll always know what’s happening and what to expect. Thank you so much for your patience and understanding while we work through this unexpected challenge.

For ongoing updates on the Canada Post strike itself, you can follow along here: CBC News – Postal Workers Strike Update.

We totally understand this might be a bit frustrating, and we truly appreciate your understanding while we work through this. If you have any questions or just want to chat, feel free to reach out to us via email at support@greensociety.cc or use our live chat.